This Shipping & Returns Policy applies to all orders placed with Patavyya Diamonds and outlines our delivery, insurance, and return-related guidelines for domestic and international shipments.

Within India

Complimentary & Chargeable Shipping

• Patavyya Diamonds offers complimentary insured shipping to major metro cities within India.
• For deliveries to non-metro or remote locations, additional shipping charges may apply, up to ₹5,000, depending on the pincode.
• Customers are advised to confirm serviceability and charges with us before placing an order.

Delivery Timeline

• Shipping to metro cities typically takes 2-5 working days from dispatch.
• Delivery timelines may vary based on location, logistics partner, and unforeseen circumstances.

Identity Verification & Delivery Protocol

• For security, logistics, and insurance purposes, our team may request a valid identity proof of the person authorised to receive the shipment.
• The parcel will be delivered only to the specified recipient.
• Once dispatched, rerouting or address changes are not permitted.

Tracking & Coordination

• Upon shipment, a tracking link will be shared with you.
• The delivery partner will contact you on the registered phone number to coordinate delivery.

Insurance & Receipt

• All Patavyya Diamonds products are fully insured during transit.
• Upon receiving the parcel, please inspect the package carefully before signing the delivery receipt.
• In the rare event of tampering, damage, or loss, you must notify Patavyya Diamonds immediately.

Surprise Gifting

• If your purchase is intended as a gift or surprise, please inform us in advance so we can take appropriate precautions during delivery.

Reverse Pick-Up (Domestic)

• If you are unable to visit a Patavyya Diamonds location, you may request a reverse pick-up.
• For metro cities, a nominal fee of ₹1,000 applies.
• For remote locations, reverse pick-up charges will be based on actual logistics costs, up to ₹5,000, subject to pincode verification.

International Shipments

Shipping Availability

• Patavyya Diamonds currently ships to select international destinations, including the USA, the UK, Australia, the UAE, Germany, Switzerland, and Canada.
• Shipping to other countries is subject to feasibility based on our logistics partners.

Transit Timeline

• Estimated international delivery timelines range between 10 and 15 working days, depending on destination and customs clearance.

Minimum Order Value

• International orders require a minimum order value of ₹300,000 (or equivalent in foreign currency).

Shipping Charges & Duties

• Secured international shipping charges vary by country and generally range from USD 175 to USD 300.
• Customs duties, taxes, or import charges (typically ranging from 10% to 50%) are levied by the destination country and must be borne by the customer.

Returns, Refunds & Repairs (International)

• International orders are non-returnable and non-refundable.
• Once delivered, international orders cannot be repaired or altered.

Insurance & Courier Partners

• All international shipments are securely packed and insured.
• Orders are shipped via reputed international couriers such as DHL, FedEx, and Aramex.

International Assistance

• To confirm shipping availability, charges, or country-specific requirements, please contact Patavyya Diamonds at +91 8882503502.

For any further clarification regarding shipping, returns, or logistics, our team at Patavyya Diamonds is always available to assist you.